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Digital Engagement

Digital Engagement is a phrase often used quite loosely, sometimes to mean any use of social media by a corporate organisation, right through to more specific definitions around how public sector organisations promote participation in policymaking.

But to Helpful it’s anything and everything that involves a conversation online and that can look like a lot of different things:

  • Blogging, Storytelling and interactive content
  • Individuals using platforms like Twitter or Facebook as part of their professional work
  • organisations establishing social media channels to interact with stakeholders and customers
  • Making contact with third parties who run forums and sites, and establishing two-way partnerships with them
  • Getting people to give feedback, leave comments or vote/rate things online using simple digital tools

Discover more about digital engagement in our blogs below. You’ll find tools, suggestions, advice and thoughts on the topic which we hope will be of interest.

Want to do more digital engagement at your organisation? Get in touch at [email protected] to see how we can help.


This page will be updated regularly.

Return to the blogs for more topics.

  • Scheduling social media posts – seven tips to help you

    27 Mar 2021   Claire Turner
    Continue readingScheduling social media posts – seven tips to help you
  • What does it take to be a community manager?

    21 Jan 2021   Tim Lloyd
    Continue readingWhat does it take to be a community manager?
  • Pandemic communications: who do we trust on social media?

    23 Dec 2020   Kate Rawlins
    Continue readingPandemic communications: who do we trust on social media?
  • Five ways to work with Facebook Groups

    19 Oct 2020   Steph Gray
    Continue readingFive ways to work with Facebook Groups
  • The power of trusted voices online

    3 Apr 2020   Kate Rawlins
    Continue readingThe power of trusted voices online
  • An hour to talk digital

    12 Mar 2020   Tallie Proud
    Continue readingAn hour to talk digital
  • Helping senior colleagues to get started on social media

    20 Feb 2020   Alasdair Dick
    Continue readingHelping senior colleagues to get started on social media
  • 5 challenges for companies on social media in 2020

    19 Dec 2019   Tallie Proud
    Continue reading5 challenges for companies on social media in 2020
  • Telling stories with Instagram stories

    1 Oct 2019   Claire Turner
    Continue readingTelling stories with Instagram stories
  • Helping Croydon Council build a digital strategy in a digital way

    11 Jul 2019   Steph Gray
    Continue readingHelping Croydon Council build a digital strategy in a digital way
  • Storytelling on social media

    20 Feb 2019   Tim Lloyd
    Continue readingStorytelling on social media
  • 7 tips for freshening up your comms

    4 Jan 2019   Alasdair Dick
    Continue reading7 tips for freshening up your comms
Page 1 of 212»

Contact us

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Find us
Lytchett House13 Freeland ParkWareham RoadPooleBH16 6FA, UK
F1/9-13 Bronte RdBondi JunctionNSW 2022, Australia
68 3rd StreetBrooklynNY 11231, USA

Helpful Technology Ltd (7165965) and Social Simulator Ltd (8228029) trade as Helpful Digital Group (10487998).

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We’re on G-Cloud offering Digital and social media skills training, Digital communication strategy & social media reviews, Crisis preparedness workshops, simulations & exercises, Cybersecurity crisis workshops and simulations and Strategy and implementation support for consultation and engagement.

We’re also on the Digital Outcomes and Specialists Framework, offering full-service digital development.

As part of our principles, we pay fair tax and living wage, and offset our carbon emissions.

We're Cyber Essentials Plus certified

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