About

We give our clients the tools, confidence and skills to help them engage effectively online.

We do this through:

  • simple, cost-effective websites, generally using WordPress
  • training and coaching to build knowledge, confidence and capacity to use digital channels effectively
  • consultancy advice, workshops and simulations to help teams set goals and benchmark their performance – including for business continuity, crisis response and customer service

What makes Helpful different?

We combine creative vision with technical know-how and helpful support. Our team has a range of backgrounds and expertise, working in corporate and government organisations.

We’re proud to have long-term relationships with most of our clients. We’ve worked with many for several years – on website extensions and redevelopments, follow-up projects and ongoing training.

Founded in 2010, we’re a small and friendly team with offices in London and New York, and an EU company and datacentre in Paris.

Our services and products

We offer:

Our tailored services are supported by some key products including:

  • Digital Action Plan: our personalised, blended online/offline digital skills programme to help groups develop the confidence and skills to use digital tools at work
  • Social Simulator: immersive, realistic stress-testing of your team’s ability to handle social media in a crisis situation
  • Crisis90: our classroom-based training platform to help teams discuss their approach to a crisis or customer-service scenario

Our clients

We work with clients who operate in all 7 continents of the world. We count more than a quarter of FTSE 100 companies as clients, and currently support over 100 websites for 60 clients in the public, charity, education and policy sectors.

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Clients we work for include L’Oreal, The London School of Economics, House of Commons, Committee on Climate Change, Royal Academy of Arts, British Antarctic Survey, University Alliance, Shell, American Express, NHS, NatCen Social Research, and the Department for Culture, Media & Sport