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Customer And Community Management

  • What does it take to be a community manager?

    21 Jan 2021   Tim Lloyd
    Continue readingWhat does it take to be a community manager?
  • Ten ways to keep your social media accounts safe

    11 Aug 2020   Claire Turner
    Continue readingTen ways to keep your social media accounts safe
  • Everything you need to know about Facebook Live

    19 Jul 2020   Julie Jourcin
    Continue readingEverything you need to know about Facebook Live
  • Updating Crisis90 to help remote teams learn together

    13 Jul 2020   Steph Gray
    Continue readingUpdating Crisis90 to help remote teams learn together
  • Everything you need to know about Twitter’s new reply functionality

    22 Jun 2020   Tallie Proud
    Continue readingEverything you need to know about Twitter’s new reply functionality
  • Tips to help small social media teams respond in a crisis

    26 Mar 2020   Kate Rawlins
    Continue readingTips to help small social media teams respond in a crisis
  • Trains and transparency: how rail companies handle social media

    7 Jan 2020   Julie Jourcin
    Continue readingTrains and transparency: how rail companies handle social media
  • Empowering prisons to engage online

    18 Aug 2017   Tim Lloyd
    Continue readingEmpowering prisons to engage online
  • Helping Essex Council launch customer service on social

    6 Dec 2016   Tim Lloyd
    Continue readingHelping Essex Council launch customer service on social
  • Be sure to verify a comment or question, before you respond

    25 Sep 2016   Tim Lloyd
    Continue readingBe sure to verify a comment or question, before you respond
  • Why you should always listen carefully on social media

    4 Apr 2016   Claire Turner
    Continue readingWhy you should always listen carefully on social media

Contact us

Tel
+44 (0) 20 3012 1024
Email
[email protected]
Find us
1st Floor6 Kinghorn StreetLondonEC1A 7HW, UKView on map
WOTSOF1/9-13 Bronte RdBondi JunctionNSW 2022, Australia

Helpful Technology Ltd (7165965) and Social Simulator Ltd (8228029) trade as Helpful Digital Group (10487998).

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Accreditations

Crown Commercial Service logo
We’re on G-Cloud offering Digital and social media skills training, Digital communication strategy & social media reviews, Crisis preparedness workshops, simulations & exercises, Cybersecurity crisis workshops and simulations and Strategy and implementation support for consultation and engagement.

We’re also on the Digital Outcomes and Specialists Framework, offering full-service digital development.

As part of our principles, we pay fair tax and living wage, and offset our carbon emissions.

We're Cyber Essentials Plus certified

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