Topic: crisis

5 reasons Facebook is better than you think thumbnail image

5 reasons Facebook is better than you think

The UK faces another vote this Summer. Whatever the impact on how the country is governed, we can be certain that the election process will generate a fresh round of speculation about how social media, and principally Facebook, is influencing political views/wrecking lives/creepy/sinister (delete as appropriate). It won’t surprise you to read that we have a […]

The Apple and the Worm: Stories in an online age

Stories today are shapeless, slippery fellows who slip through the fingers of all those who try to grasp them. To demonstrate this let’s look at the made-up story of the Apple and the Worm. 1986 Charles bought an apple from the Acme Fruit & Veg stall. When he got it home he took a bite […]

How Doris kicked up a social media storm

One of the topics we discuss during crisis training is the way journalists use social media to find context for stories, including photos and videos they can use in their reports. We show participants examples of how, before journalists even arrive on the scene, rolling news reports on their websites feature updates from eyewitnesses and […]

It’s not a sprint, but it is a race thumbnail image

It’s not a sprint, but it is a race

Kate writes about sustaining your crisis comms response over time

What’s a crisis exercise really like? thumbnail image

What’s a crisis exercise really like?

A thorough social simulation should be demanding, but not impossible. And while we don’t say a lot about all the interesting projects we get involved with, that doesn’t mean we’re not having a lot of fun in the process.

How vulnerable are your people online? thumbnail image

How vulnerable are your people online?

Steph shares a nasty trick we pull on participants in some of our crisis simulation exercises

Four new realities of crisis comms in the age of video thumbnail image

Four new realities of crisis comms in the age of video

Steph explores how real-time video is posing new challenges to corporate communications in a crisis

Sponsoring ‘sorry’: how and when to use promoted social media in a crisis thumbnail image

Sponsoring ‘sorry’: how and when to use promoted social media in a crisis

Steph writes about the tricky question of when organisations should pay to promote their crisis messages in social media

4 steps to a successful communication strategy for online crises thumbnail image

4 steps to a successful communication strategy for online crises

Steph and Chris are presenting at J. Boye’s Aarhus 2014 conference next week. The team at J. Boye caught up with Steph to share a few thoughts on what good and bad performance look like in terms of handling social media in a crisis