Platform Manager, flexible/remote
We’re looking for someone who above all has an aptitude for IT, a helpful attitude, and excellent communication skills.
Our work frequently involves supporting projects in different timezones around the world. This means there will be some overnight and weekend working.
You will be supporting consultants as they prepare and deliver projects; managing the deployment, configuration and archiving of our web platforms; and triaging technical support requests from clients.Platform Manager – details/apply
We’re always interested in hearing from freelance and short-term contract associates with expertise in any of:
- digital marketing, SEO and social media management
- digital communication/social media training and content
- video production
- international digital and social media beyond Western Europe/North America
Find out more about working with us as an associate:Become an Associate
What we do
Our common objective is capability. The work we deliver at Helpful is all about helping our clients to ‘do’ their own digital – whether that’s testing their crisis plans, or learning how to have better conversations on social media.
We run training and simulations in social media skills to help teams communicate online effectively, even under hostile pressure.
Before we take on work, and when we evaluate a completed project, we ask these questions:
- Are we providing something that is right for our client and their audience (or are we being asked to deliver something simply because someone said so)?
- Are we being approachable and flexible, and have we made sure we understand the real needs?
- Have we looked out for our client’s future: tested new ideas, built tools in an open way and helped them to maintain these?
Life at Helpful
We’re a small, friendly team with offices in London and New York City.
Our people are what makes Helpful special. Between us, we’ve learned from experience of working in crushing corporate bureaucracies, manic agencies, or lonely freelance gigs.
With no investors chasing insane growth, we’re enjoying creating a positive and respectful place to work. We take on interesting projects we can do well, for clients who respect our expertise.
Our mix of developers and consultants makes us quietly creative. Our London HQ is a short walk from Shoreditch, Islington and the City. That’s quite a nice analogy for the environment our team creates: we’re here to run a business, but with creative flair and a modern approach to ways of working and the solutions we provide to clients.
Everyone’s here because they want to be hands-on with projects, and delivering our mission to build confidence online.
What does this look like in practice? A commitment to learning and development, staff who are empowered to prioritise their own work, a light management structure and an emphasis on getting to know each other.
In the past 12 months we’ve baked, sung, explored, trained and partied together, and there’s plenty more planned.
We’re generous with allowances for the things that make work easier: data plans, laptops, equipment for home working and a steady supply of ice cream and cake for the office.
What we value
Communication is crucial to the smooth running of the company, and we value communication skills above all – being able to share constructive feedback with colleagues over chat or email, or clearly explain your thinking to a client on a call or in a meeting.
We look for passion, curiosity and a practical approach in our digital capability consultants, so they can help a wide range of clients to get to grips with digital communication for themselves.
We support and encourage learning. Our people regularly volunteer their time and experience to good causes, including working on open-source projects or coaching people in digital skills.