Preparing sports venues to host the Cricket World Cup

Over the last couple of years, we’ve worked with the England & Wales Cricket Board to test and improve the organisation’s crisis readiness, and support the grounds hosting Cricket World Cup matches to prepare.

We designed and facilitated a full day practical session working through a range of escalating customer service and crisis scenarios with an online and offline dimension, including spectator injuries, food contamination, allegations of abuse and terrorism.

Our Crisis90 workshop format helped bring each scenario to life through emails, media reports, social media posts and voicemails, with the participants tasked to respond both strategically and tactically in line with their crisis protocols. At each stage, the groups shared their approaches and discussed good practice.

We also ran a half-day Social Simulator session to put highly-realistic pressure on the teams to work with roleplayed Safety Officers, emergency responders and media to manage public communication around a major incident.

This project was delivered with our partners, Rubicon Resilience.

Project Outcomes

We received the following feedback after the session:

“Outstanding. I’ve been involved in similar exercises with the police force, many of them multi-agency, but never anything as impressively structured and facilitated as yours.”

“I thought it was great, the morning session was really relevant because a lot of us had experienced those case studies in recent seasons, so it was good to hear a range of views. The afternoon desktop exercise was very well run and felt very realistic, the time went so quickly for everyone which just shows how engrossed we all were.”

“I thought the simulator was brilliant and it felt like we were right in the middle of the crisis, not a room in London”

“Very well managed and one of the best tabletop exercises I have attended – very interactive which kept it interesting and fun”

“I’m confident that I will be able to rise to the challenge given such a situation in the real world”