The General Osteopathic Council (GOsC) regulates osteopathy in the UK. All osteopaths must be registered with GOsC by law, in order to practice.
We initially worked with GOsC on a consultation for their standards of practice. We built a simple consultation website to host the standards which allowed users to leave feedback. GOsC made iterations to the standards based on user feedback.
In 2018 we worked with GOsC on a scoping project to understand how well user needs are being met. This included the main osteopathy.org.uk website, plus the standards of practice and continuing professional development (CPD) microsites.
We facilitated a workshop with 20 internal stakeholders to discuss existing analytics, user types, user journeys, technical constraints and organisational goals. We created a prototype for our proposed new approach and conducted usability testing with a selection of key user types. The GOsC team observed the testing. We analysed the feedback and produced a report identifying quick wins and improvements to the estate.