Two women looking at a computer screen next to a stand banner that reads "How can digital work for you?"

Current vacancies

We’re interested in hearing from freelance and short-term contract specialists in visual and content design, digital marketing and social media training.

Find out more about our opportunities for freelance support:

Freelance support

What we do

Our common objective is capability. The work we deliver at Helpful is all about helping our clients to ‘do’ their own digital – whether that’s publishing content on an easy-to-use website, or learning how to have better conversations on social media.

We build clean, user-centred websites in WordPress, and provide friendly ongoing support to lots of small teams to help them get the most from them.

We also run training and simulations in social media skills to help teams communicate online effectively, even under hostile pressure.

Before we take on work, and when we evaluate a completed project, we ask these questions:

  1. Are we providing something that is right for our client and their audience (or are we being asked to deliver something simply because someone said so)?
  2. Are we being approachable and flexible, and have we made sure we understand the real needs?
  3. Have we looked out for our client’s future: tested new ideas, built tools in an open way and helped them to maintain these?


Al, Kate, Katie and Tim in the Helpful London meeting room
Marley sitting on the Helpful kitchen table with his paw on a book called 'Rocket Science Made Easy'

Life at Helpful

We’re a small, friendly team with offices in London and New York City.

Our people are what makes Helpful special. Between us, we’ve learned from experience of working in crushing corporate bureaucracies, manic agencies, or lonely freelance gigs.

With no investors chasing insane growth, we’re enjoying creating a positive and respectful place to work. We take on interesting projects we can do well, for clients who respect our expertise.

Our mix of developers and consultants makes us quietly creative. Our London HQ is a short walk from Shoreditch, Islington and the City. That’s quite a nice analogy for the environment our team creates: we’re here to run a business, but with creative flair and a modern approach to ways of working and the solutions we provide to clients.

Everyone’s here because they want to be hands-on with projects, and delivering our mission to build confidence online.

What does this look like in practice? A commitment to learning and development, staff who are empowered to prioritise their own work, a light management structure and an emphasis on getting to know each other.

In the past 12 months we’ve baked, sung, explored, trained and partied together, and there’s plenty more planned.

We’re generous with allowances for the things that make work easier: data plans, laptops, equipment for home working and a steady supply of ice cream and cake for the office.

What we value

Communication is crucial to the smooth running of the company, and we value communication skills above all – being able to share constructive feedback with colleagues over chat or email, or clearly explain your thinking to a client on a call or in a meeting.

Across the team people are often doing very different things. In our technical team, we value clean, maintainable code using modern techniques, motivated by a desire to improve the user experience.

We look for passion, curiosity and a practical approach in our digital capability consultants, so they can help a wide range of clients to get to grips with digital communication for themselves.

We support and encourage learning. Our people regularly volunteer their time and experience to good causes, including working on open-source projects or coaching people in digital skills.

Kara and Chris sitting in Helpful's office in New York City