Social media & digital training

How we help teams identify missing skills and build confidence through tailored training and coaching

We offer training, coaching and self-paced learning to equip your team with the skills they need to be effective communicators in a digital world.

Our training is available in-person and virtually and in a number of different formats to suit every organisation size and budget.  We’ve helped coach leaders and digital specialists, and raise basic digital skills across large organisations.

Everything we do is underpinned by three key principles:

  1. Establishing what suits your team and organisation, to find the channels and techniques that fit your sector, location and brand
  2. Building confidence through practical experience, not just theory or case studies
  3. Supporting your team to learn, with follow-up tools, templates and resources they can use right away
The video training course delivered by Helpful Digital has helped me feel infinitely more confident in my own abilities to shoot and edit video.

Tailored learning
There’s no one size fits all with our training services. We work with you to understand your needs to ensure the training is exactly what participants needs, aimed at the right skill level and filled with real-life examples, practical tasks and useful resources. Traning can be run over one day or over a series of weeks, whatever works best for you.

Refined and improved
As well as keeping our skills sharp and our knowledge up to date, we’re always working to iterate our digital training services. Using feedback from training thousands of people, we regularly refine and improve our training to ensure your staff receive the best training possible.

Our training can be used alongside other services we offer including Social Simulator, our crisis exercise platform as well as digital consultation and review projects.

Our Services

Digital Action Plan

A personalised, blended online/offline digital skills programme to help groups develop the confidence and skills to use digital tools at work.

Our Digital Action Plan platform is suitable for up 5,000+ people.

Discover more about how the Digital Action Plan can help you upskill your business.

Training delivered on laptop, screen showing zoom call

Bespoke training and workshops

We have delivered training to thousands of people across the world through in-person and virtual workshops. This completely tailored training can be delivered on a number of different topics in a format best suited to you.

We include practical tasks including our Crisis90 platform to ensure participants are putting what they’ve learnt into practice immediately.

Training course development for Learning Management Systems

Have your own learning management system? We can build training courses which can be uploaded to any SCORM compliant LMS.

Just some of the topics we cover

Digital content production

Video, photography and design production

Online crisis response

Planning and preparing for a crisis and management of a crisis as part of a team.

Online crisis communications

Understanding how to communicate well online during a crisis.

Digital and social media

Understanding channels, audiences and strategy

Digital Accessibility

Ensuring online content is accessible and inclusive.

Trusted voices

How to become or how to encourage trusted voices online within your organisation

Community and customer management

Triaging, responding and escalating customer enquiries through social channels.

Social listening and monitoring

Evaluating and verifying information. The how, what and where of monitoring and social listening.

Writing for the web

Producing effective and engaging web copy for your audience
Crisis comms can sound really frightening and be difficult to deal with at the time - especially when you don't know what you're doing! But having these tools as a starter for 10 makes it feel a lot more manageable. Thanks!

How could we help you?

Talk to us informally about how we approach this kind of work, ballpark budgets and timescales – or just to help you refine your brief: email [email protected]