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Digital Engagement

Digital Engagement is a phrase often used quite loosely, sometimes to mean any use of social media by a corporate organisation, right through to more specific definitions around how public sector organisations promote participation in policymaking.

But to Helpful it’s anything and everything that involves a conversation online and that can look like a lot of different things:

  • Blogging, Storytelling and interactive content
  • Individuals using platforms like Twitter or Facebook as part of their professional work
  • organisations establishing social media channels to interact with stakeholders and customers
  • Making contact with third parties who run forums and sites, and establishing two-way partnerships with them
  • Getting people to give feedback, leave comments or vote/rate things online using simple digital tools

Discover more about digital engagement in our blogs below. You’ll find tools, suggestions, advice and thoughts on the topic which we hope will be of interest.

Want to do more digital engagement at your organisation? Get in touch at [email protected] to see how we can help.


This page will be updated regularly.

Return to the blogs for more topics.

  • Empowering prisons to engage online

    18 Aug 2017   Tim Lloyd
    Continue readingEmpowering prisons to engage online
  • A rogue Digital Jedi

    15 Feb 2017   Alasdair Dick
    Continue readingA rogue Digital Jedi
  • Are hyperlocals part of your engagement strategy?

    2 Feb 2017   Claire Turner
    Continue readingAre hyperlocals part of your engagement strategy?
  • Helping Essex Council launch customer service on social

    6 Dec 2016   Tim Lloyd
    Continue readingHelping Essex Council launch customer service on social
  • Be sure to verify a comment or question, before you respond

    25 Sep 2016   Tim Lloyd
    Continue readingBe sure to verify a comment or question, before you respond
  • What the Hackney Rat can teach us about online engagement

    16 Mar 2016   Claire Turner
    Continue readingWhat the Hackney Rat can teach us about online engagement
  • Tips for running a successful social media surgery

    11 Mar 2016   Francis Clarke
    Continue readingTips for running a successful social media surgery
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Helpful Technology Ltd (7165965) and Social Simulator Ltd (8228029) trade as Helpful Digital Group (10487998).

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We’re on G-Cloud offering Digital and social media skills training, Digital communication strategy & social media reviews, Crisis preparedness workshops, simulations & exercises, Cybersecurity crisis workshops and simulations and Strategy and implementation support for consultation and engagement.

We’re also on the Digital Outcomes and Specialists Framework, offering full-service digital development.

As part of our principles, we pay fair tax and living wage, and offset our carbon emissions.

We're Cyber Essentials Plus certified

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