Those beliefs are what powered our early digital projects, like hosting the online discussion which shaped the UK’s Government Digital Service or informed the pioneering Public Reading Stage for UK legislation.
They’re what supported the open source development of GovIntranet, which tens of thousands of civil servants and others use to get their jobs done more efficiently.
Our passion for practical learning led us to develop Social Simulator, a world-leading platform which more than a quarter of FTSE100 firms and over fifty government agencies have used to stress-test their capability to respond to a crisis online and offline.
Working with teams to help them communicate better online is what lies behind some of the long-term relationships we’ve established with the tenants of the Canary Wharf estate, blogging ambassadors at the Foreign & Commonwealth Office, or the staff of East Sussex Healthcare NHS Trust.
And our commitment to sharing skills has led us to coach thousands of people around the world in digital skills – from energy company executives and prison governors to charity press officers and customer service teams.
We’ve always been thinkers, builders and helpers – whether that’s developing a user-friendly website, running a social customer service workshop, or co-creating a digital roadmap. Having that mix of skills in one small team is what makes us truly special.
We listen and learn in order to get to the heart of what’s really happening, and offer what’s really needed, without being dogmatic about methodologies or products.
Our favourite clients and projects? Helping people to do important but sometimes low-profile work, in organisations that are adapting to the internet age.
Because now, like in 2010, we’re here to grow the capability of the people we work with, so they can use digital with confidence, for themselves.