{"version":"1.0","provider_name":"Helpful Digital","provider_url":"https:\/\/helpfuldigital.com\/fr","author_name":"Chris Malpass","author_url":"https:\/\/helpfuldigital.com\/fr\/author\/chris\/","title":"Helpful Digital - Digital customer service: A new frontline in crisis management?","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"VPDjg6MHOb\"><a href=\"https:\/\/helpfuldigital.com\/fr\/digital-customer-service-new-frontline-crisis-management\/\">Digital customer service: A new frontline in crisis management?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/helpfuldigital.com\/fr\/digital-customer-service-new-frontline-crisis-management\/embed\/#?secret=VPDjg6MHOb\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Digital customer service: A new frontline in crisis management?\u00a0\u00bb &#8212; Helpful Digital\" data-secret=\"VPDjg6MHOb\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>","thumbnail_url":"https:\/\/helpfuldigital.com\/wp-content\/uploads\/2021\/06\/Helpful-strapline-purple-OpenGraph.jpg","thumbnail_width":1200,"thumbnail_height":630,"description":"\u2018The customer is king\u2019 \u2013 one of the few maxims that remains unchanging within developed free markets, but social media is fundamentally altering the way in which customers expect to communicate with organisations. Whereas outward facing channels were traditionally the preserve of the comms team, channels such as Twitter are increasingly being given over to, [&hellip;]"}