Our thinking, things we've spotted elsewhere, and vistas into life at Helpful...
5 Feb 2019 in Blog
We’ve been really pleased to see the huge reaction on Twitter to #SaferInternetDay 2019. In its 16th year, it’s all about working together for a better internet with advice and tools for keeping us safe online. Here we’ve rounded up some of the best advice and tools from the day in to a handy list. […]
1 Feb 2019 in Blog
Accessibility is becoming hugely important on the internet (as it should be!) and attention spans are shrinking so being able to write easy to read content is essential. This post isn’t about what you should write but instead has easy to follow tips on publishing a blog that everyone can read. 1. Use headings Readers […]
28 Jan 2019 in Blog
There are so many no or low-cost tools available to monitor, assess and create winning content online. Costly subscriptions for digital monitoring and marketing software aren’t in the league of many of the organisations we work with – but that doesn’t mean they need to go without. We’ve done the hard yards for them by […]
28 Jan 2019 in Blog
Data. Protection. Privacy. Regulation. Serious-sounding words, but not ones that necessarily inspire staff to hop, skip and jump into work every day. So how can you engage large teams with their responsibilities around data privacy? After all, almost everyone engaged in work, voluntary or paid-for, is responsible for handling personal information. The London Borough of […]
4 Jan 2019 in Blog
You’re a digital communications manager returning to your desk after the festive break. You open your inbox to a stream of apparently ‘urgent’ emails, you can’t remember the Twitter password and your monitoring software provider calls to say they’ve increased your annual subscription fees. It might not feel like it at the time but this […]
21 Dec 2018 in Blog
We’ve been taking stock of a big year for the Helpful team, in our 2018 Story. We’ve grown in numbers and scale (not least with the new team in the US!) but also in ambition and sophistication. It’s encouraging to see some pretty honest reflections from the team about the things we’ve been sorting out […]
18 Oct 2018 in Blog
Administrators of Facebook groups now have an option to allow pages – not just people – to join their group. This is important. Engaging with communities on Facebook has always been a challenge for companies, because one or more members of staff would have to join a group using their personal profile. That’s tricky because […]
17 Oct 2018 in Blog
Accessibility (or ‘a11y’) doesn’t just refer to people with disabilities but is about ensuring everyone is able to use every site on the web. We work to meet Web Content Accessibility Guidelines (WCAG) 2.0 in all our sites as standard, however we recently had the pleasure of working with one of our clients who is willing to […]
17 Oct 2018 in Blog
We believe it letting the build team work in the environment that works best for them – but a local dev environment should also be painless and quick to setup. So recently we’ve rolled out an optional setup using Laravel Valet+ to keep simple tasks simple. TL;DR; As simple as Homebrew, Composer, and Valet+ are, using […]
21 Aug 2018 in Blog
The number of podcast listeners has increased significantly over the past four years, reaching over 68 million in America in 2017. 44 percent of these listeners are millennials and 57 percent of those listeners hold a bachelor’s degree or higher. What used to be considered an outdated and “nerdy” platform has revolutionised media, news, […]
17 Jul 2018 in Blog
During June 2018, we had our first Gov.uk inspired ‘firebreak’, where we paused non-essential project work for 2-3 weeks so the build team could focus on their own individual projects; including researching new ideas & technologies, organising neglected repositories, remodelling dated templates and writing helpful guides and documentation. Urgent requests from clients were prioritised over […]
12 Jul 2018 in Blog
We like Commscamp. A couple of hundred interesting public sector comms people in a lovely rambling building by the Birmingham & Fazeley canal, run on traditional unconference principles: no fixed agenda before the day, anyone can pitch a 50 min session, and the “law of two feet” applies (i.e. if a session is boring you, […]
5 Jul 2018 in Blog
As a team here at Helpful, we've got our share of personal connections to the NHS at painful and joyful moments in own lives. So as the NHS turns 70 this week, we've been looking back at some of the NHS projects we've done in our eight years working with NHS and related organisations.
26 Jun 2018 in Blog
On Tuesday I joined 4000 others at the Women Of Silicon Roundabout conference in London, celebrating gender diversity in tech and the day as a whole was extremely interesting and inspiring. The best bits The standout for me was Sarah Raymond, product lead at Spotify. Spotify has 170m listeners across 65 countries so pinning down and understanding […]
8 Jun 2018 in Blog
You don’t have to search far to find online guides offering advice for creating the perfect Twitter profile. Many of the guides I’ve found online are focused on gaining more followers, but really that should come organically if you’ve mastered the basics of your profile. The ‘popping’ part of your profile should be personality. Here’s […]
18 May 2018 in Writing elsewhere
Steph writes about what we learned by “prudently overreacting” to an incident which helped us put some of our own crisis templates and information security measures into practice Using “prudent overreaction” to manage an incident of our own
5 Feb 2018 in Writing elsewhere
We’ve been doing business in the USA for several years, helping clients in sectors from pharmaceuticals to financial services, energy to agritech to stress-test their crisis and emergency preparedness through crisis drills incorporating a realistic and dynamic social media element. This month we enter an incredibly exciting new phase, as we’ve opened our first North […]
12 Jan 2018 in Writing elsewhere
Steph writes about how we test leaders’ ability to avoid simply being glued to the soap opera of a crisis on social media, which saps their time and focus and prevents them stepping back to consider the bigger picture.
14 Dec 2017 in Writing elsewhere
We’re focussed on finding things that incident management teams did well, and where they need to improve.
12 Dec 2017 in Blog
My Grandparents were very proud of Dad’s travels with the Merchant Navy. On the wall of their home was a world map, with pins to show all the different places he’d visited. I used to spend hours looking at those pins and wondering. Since 2010 I’ve been using Foursquare and its later stablemate, Swarm. These two apps allow you to […]