Steph is Managing Director of Helpful Digital. He's a digital strategist and practitioner: writing strategies, managing projects, building websites and delivering training. He also leads our work on social media crisis simulation for a wide range of organisations, helping them prepare for hostile or emergency situations in social media using an interactive platform, the Social Simulator.
Before setting up the firm, he ran the big digital team of a UK government department, covering corporate website management, digital engagement/social media and intranet. The team earned a reputation across and beyond Government for practical innovation in support of the Department’s work, including pioneering approaches to online consultation, work with online communities and social media monitoring.
Since leaving government, Steph has also hosted a number of events aimed at digital practitioners, and is treasurer and a former organiser of UKGovCamp, which brings together over 200 people interested in the public sector’s use of digital. He launched the Digital Engagement Guide, a free, live collection of ideas, examples and practical help to use digital and social media in the public sector.
Previously, Steph worked agency-side for Soho-based digital agency Reading Room; at the Central Office of Information; and at Ipsos-MORI.