Luke Oatham led our intranet work at Helpful until September 2017, and now delivers this via his own independent company – Agento Digital. He created and supports GovIntranet, a straightforward intranet product serving tens of thousands of users around the world.
He has over 20 years experience in IT and digital communications, working with a wide range of clients, including at Transport for London and the Ministry of Justice. He has a diverse mix of skills: as a developer, then an information architect and user experience practitioner, his digital skills cover a range of specialisms including usability, content and information design, digital engagement, search, web analytics and a twist of human psychology. He combines budget usability testing techniques with data interpretation to design useful digital experiences. He runs a blog at intranetdiary.co.uk covering topics such as content strategy, staff engagement, search and analytics.